Frequently Asked Questions

This Agreement was last modified on 11th August 2019

Shipping Information

COVID-19 UPDATE : Our online shop is open. We are still delivering so you can shop online. Please allow up to 7 working days for delivery. If your order is delayed, we will contact you.

FREE DELIVERY on all orders to anywhere in Ireland.

The TAX is included in our prices. All of our orders are shipped with Couriers from our office based in Toomevara, Co.Tipperary, Ireland. When Orders are processed our customers typically receive their orders within 2 – 7 working days. PAYMENTS: You can use different types of credit and debit cards or you can use Paypal account or Direct bank transfer to account.

For Delivery of Car Entertainment Systems it could take 5 – 15 working days (it depends on the availability of product) but please allow up to 7 working days before contacting us. If there is ever any delay to your order, we will notify you immediately. All orders must be signed for, so please select a delivery address where someone will be available to accept and sign for the package. When your order is shipped, you will receive an email with all of the tracking information. Please allow up to 24 hours for tracking information to appear.

How to place your order?

Please select a product you would like to purchase, click on Add to Cart, you can continue your shopping or proceed to Checkout(shopping cart on top right corner). Please fill in your details then click on your preferred payment option. 

1. If you choose to pay by Direct Bank transfer, then please click on Place order, you will be redirected to page Order Received with our Bank Details to make a payment for your order.

IMPORTANT NOTE for Direct Bank Tranfer : Your order WILL NOT be processed until the funds have cleared in our account (2 – 4 working days). When we will received your payment, your order was processed you will received your invoice by email. Then you can expect your order to be delivered usually between 2 – 7 working days since you received your invoice.

2. If you choose proceed to PayPal. You will be redirected to the PayPal site. Then you can Choose a way to pay:

  • Option 1Pay with my PayPal account: Log in to yours account to complete the purchase.

  • Option 2– Pay with a debit or credit card: Enter details of your credit or debit card details to complete purchase.

You will receive a confirmation email about purchase completed. The payment methods are completely safe!

* Please check the contents of your package on arrival.

Please do not take parcel if the package has been opened or damaged, if there is visual damage of the parcel. Immediately contact the driver and we will contact our courier company about the damaged parcel. We strongly encourage you to contact the driver / us as soon as you become aware of any problems during delivery. Also, please keep all packaging materials from your order.

In the unlikely event that there is any problem with your order, we will notify you immediately.

Do I Need An Account To Place Order?

You don’t need to have an account to place an order. However, having an account can save you time during checkout as it securely saves your address and payment details for future purchases. It’s not mandatory though if you just want to place an order.

FAQ Second Version

How Do I make Sure The CarRadio Will Fit into My Car?

Please If you Are not sure or You just can not find a Carradio for your car in product list.

Please simple just go to ” FREE QUOTE ” page fill out the short form below and we give you the answer to your mail box ussually within 24 hour.

How Can I pay?

You can use different types of credit and debit cards or you can use PayPal account or transfer account to account.

Do You ship internationally?

It is possible. Please contact us by email for more details.

How Long do I have Guarantee for the product?

You have 1-year manufacturer guarantee for all our products.

What Are Refund and Exchange policy?

We are happy to exchange or refund any item in fully resaleable condition (not used, not open, fully packed) with proof of receipt returned to us within 14 days. This does not affect your statutory rights: faulty or where goods do not match their description. You have a 1-year warranty on our products.

What Happens if an item is Faulty when I receive it?

If your items are damaged or faulty when you receive them you must contact us immediately to let us know. The remedial action we take will depend on the circumstances of the individual case.

Do I have to Pay to Return my order?

Yes, returning an item will carry postage costs.

Who Can Install the Car radio entertainment system to my car?

Device is easy to install, but it requires professional experiences and tools. We suggest you find your local service shop and install the product by a professional technician to avoid any possible damage to your car, dashboard or unit/product itself. We are not responsible for any possible damage cause by installation. Please get the device installed by a professional.

Can I make the Estimated Dispatch date be sooner?

Unfortunately not. The estimated dispatch date is based on stock warehouse distance and cannot be brought forward. We’ll always do our very best to try and get your order dispatched as soon as possible.

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